Mum and Baby Yoga
Cancellation Policy
Master Booking & Cancellation Policy 1. Booking Terms & Mid-Term Enrolment Term Structure: All plans operate on a fixed 12-week term block. Subject & Schedule Lock: Selected subjects and weekly time slots remain locked for the full 12-week block and cannot be swapped mid-term. Late / Mid-Term Enrolment: Plans may not be available after a term starts. If late enrolment is permitted, standard plan pricing applies in full with no pro-rating or additional discounts for past sessions. 2. Cancellation & Refund Policy Plan Cancellation: Customers may cancel their plan at any time. Refund Requirements: While a plan can be cancelled at any time, all refund requests must be submitted formally in writing and adhere to the following rules: 50% Attendance Threshold: No refunds will be issued if 50% or more of the scheduled term classes have been attended or passed. Pre-Pay Plans: If a refund request is submitted in writing while more than 50% of the term sessions remain, a proportional refund will be calculated and issued for the remaining unused classes. If 50% or fewer sessions remain, the plan is non-refundable. Pay Monthly Plans: Monthly payments are non-refundable. Cancelling stops future billing cycles, but no partial or full refunds are granted for monthly installments already processed. Special Circumstances: Any refund request outside standard policy parameters (including requests for monthly plans) requires a formal written submission outlining exceptional circumstances and remains subject to management discretion. 3. Session Credits & Tutor Cancellations Customer Absences: Missed classes due to customer absence cannot be refunded, credited, or carried over to future terms. Tutor Cancellations: If a tutor or studio cancels a class, the session credit is preserved and automatically applied to the next 12-week block or billing cycle. 4. Pricing & Discount Rules Base Display: Plan cards display full retail values. Checkout Calculations: Bundle savings, upfront discounts, and active Early Bird offers calculate automatically during checkout. Early Bird Expiry: Early bird rates apply only while active at checkout. For monthly plans, billing cycles processed after an Early Bird campaign ends will automatically revert to standard monthly rates.
Contact Details
Zakhir - Abu Dhabi - United Arab Emirates
info@embaevents.com